Refund policy

WHAT ARE THE RETURN CONDITIONS ?

YOU HAVE 14 DAYS AFTER RECEIVING YOUR ORDER TO CHANGE YOUR MIND AND RETURN IT FOR A REFUND.

WE DO NOT OFFER EXCHANGES AT THE MOMENT, BUT WE ARE WORKING ON IT.

IF YOU WISH TO EXCHANGE FOR A DIFFERENT SIZE, WE RECOMMEND RETURNING THE ITEM AND PLACING A NEW ORDER.

TO ENSURE A REFUND, PLEASE FOLLOW THESE KEY GUIDELINES:

ITEMS MUST BE RETURNED INTACT, IN THEIR ORIGINAL PACKAGING, UNUSED, AND UNWASHED.
PRINT AND INCLUDE THE ORDER FORM IN THE RETURN PACKAGE, INDICATING THE RETURNED ITEMS.

IF YOU DO NOT HAVE THIS FORM, PLEASE WRITE YOUR ORDER NUMBER ON A PIECE OF PAPER AND INCLUDE IT IN THE RETURN PACKAGE.

ANY RETURN THAT DOES NOT MEET THESE CONDITIONS WILL BE REFUSED, AND THE RETURN SHIPPING WILL BE AT YOUR EXPENSE.

INCOMPLETE RETURNS (WITHOUT A RETURN FORM OR ORDER NUMBER) WILL REQUIRE LONGER PROCESSING BY OUR TEAM.

WHAT ARE THE RETURN SHIPPING COSTS ?

AS STATED IN OUR TERMS AND CONDITIONS OF SALE, RETURN / EXCHANGE COSTS ARE YOUR RESPONSIBILITY.

WHERE SHOULD I RETURN MY ORDER ?

PLEASE FOLLOW THE RETURN CONDITIONS SPECIFIED ABOVE AND SEND THE ITEM(S) TO THE FOLLOWING ADDRESS:

NCTX
23 AVENUE DE PESSICART
06100 NICE
FRANCE

WHEN AND HOW WILL I RECEIVE MY REFUND ?

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND ?

ONCE YOUR RETURN PACKAGE ARRIVES AT OUR LOGISTICS CENTER, WE PROCESS YOUR RETURN WITHIN 24 TO 48 BUSINESS HOURS.

IF APPROVED, WE WILL SEND YOU AN EMAIL TO CONFIRM YOUR REFUND. IT CAN THEN TAKE UP TO 72 BUSINESS HOURS TO APPEAR IN YOUR ACCOUNT.

HOW WILL I BE REFUNDED ?

YOUR REFUND WILL BE AUTOMATICALLY CREDITED TO THE PAYMENT METHOD USED WHEN YOU PLACED YOUR ORDER.

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