AS SOON AS YOUR ORDER IS VALIDATED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL TO THE EMAIL ADDRESS USED WHEN PLACING YOUR ORDER.

REMEMBER TO CHECK YOUR SPAM !

IF YOU HAVE A NORM-CORE ACCOUNT, YOU CAN EASILY FIND THE STATUS AND DETAILS OF YOUR ORDER FROM YOUR ACCOUNT IN THE “MY ORDERS” SECTION.

YOUR ORDER HAS BEEN SUCCESSFULLY TAKEN INTO ACCOUNT IF ONE OF THE FOLLOWING STATUS APPEARS :

• "PROCESSING" INDICATES THAT YOUR ORDER HAS BEEN SUCCESSFULLY VALIDATED. OUR LOGISTICS TEAM IS PREPARING IT FOR SHIPPING. WE PROMISE, WE WILL DO IT AS FAST AS POSSIBLE! PLEASE NOTE THAT THE SHIPPING TIME IS INDEPENDENT OF THE PREPARATION TIME, AND THAT OUR TEAMS SHIP YOUR PACKAGES ON AVERAGE WITHIN 48 HOURS FROM MONDAY TO FRIDAY EXCLUDING FRENCH PUBLIC HOLIDAYS.
• "ORDER SHIPPED" INDICATES THAT YOUR ORDER HAS BEEN ENTRUSTED TO THE CHOSEN DELIVERY SERVICE. YOU SHOULD RECEIVE IT VERY SOON: WE CAN'T WAIT FOR YOU!

YOUR ORDER HAS NOT BEEN TAKEN INTO ACCOUNT IF ONE OF THE FOLLOWING STATUS APPEARS:

• “UNDER VERIFICATION” APPEARS WHEN YOUR PAYMENT IS NOT YET VALIDATED, AND THIS CAN TAKE 2 HOURS.
• IF YOU SEE "PAYMENT CANCELLED", THIS MEANS THAT THE ORDER HAS NOT BEEN VALIDATED. REST ASSURED, YOU WILL NOT BE CHARGED, AND WE INVITE YOU TO PLACE AN ORDER AGAIN.

THIS MAY BE AN ENTRY ERROR, A LIMIT EXCEEDED, OR A REFUSAL BY YOUR BANK. WE INVITE YOU TO TRY AGAIN BY CAREFULLY CHECKING YOUR BANK DETAILS OR BY USING ANOTHER MEANS OF PAYMENT TO RECEIVE YOUR ROUJE COINS. IF THE PROBLEM PERSISTS, DO NOT HESITATE TO CONTACT YOUR BANK WHO WILL BE ABLE TO HELP YOU UNDERSTAND WHAT IS HAPPENING.

OUR LOGISTICS TEAM IS WORKING FAST TO SHIP YOUR ORDER AS SOON AS POSSIBLE. THIS IS THE REASON WHY ONCE VALIDATED, YOUR ORDER CANNOT BE MODIFIED OR CANCELLED, EVEN IF IT HAS NOT YET BEEN SHIPPED.

IF YOU RECEIVE YOUR ORDER AND DO NOT WISH TO KEEP IT, WE INVITE YOU TO RETURN IT TO US.

UPON RECEIPT OF YOUR RETURN, WE WILL PROCEED WITH THE REFUND (YOU WILL SEE IT APPEAR WITHIN 2 TO 3 WORKING DAYS ON THE PAYMENT METHOD USED WHEN ORDERING).

WE ARE ALSO NOT ABLE TO GROUP MULTIPLE ORDERS TOGETHER.

IF AN ERROR IS MADE IN ENTERING YOUR DELIVERY ADDRESS, WE ARE ALSO NO LONGER ABLE TO CHANGE IT. YOUR PACKAGE MAY BE LEFT AT A RELAY POINT, OR THE PACKAGE WILL BE RETURNED TO US FOR A REFUND.

OF COURSE, WE TREAT YOUR DATA WITH THE RESPECT IT DESERVES: OUR TRANSACTIONS ARE COMPLETELY SECURE, AND NO PERSONAL INFORMATION IS DISCLOSED.

YOUR BANK DETAILS ARE ENTIRELY PROCESSED BY OUR FINANCIAL PARTNERS SHOPIFY, PAYPAL AND STRIPE, WITHOUT OUR TEAMS BEING ABLE TO HAVE ACCESS TO THEM, EVEN IF YOU CHOOSE TO SAVE YOUR PAYMENT DETAILS FOR YOUR NEXT PURCHASES.

ALL ORDERS ARE SHIPPED FROM FRANCE WITHIN 24 WORKING HOURS.

FOR DELIVERY IN METROPOLITAN FRANCE, TWO OPTIONS ARE AVAILABLE TO YOU :

• DELIVERY TO THE RELAY POINT CLOSEST TO YOUR DELIVERY ADDRESS : TIME 3-5 WORKING DAYS MAXIMUM AFTER THE SHIPPING DATE.
• EXPRESS DELIVERY TO YOUR DELIVERY ADDRESS DIRECTLY : TIME 1-2 WORKING DAYS AFTER SHIPPING DATE.

FOR ALL INTERNATIONAL ORDERS (OUTSIDE FRANCE), SHIPPING IS DIFFERENT DEPENDING ON THE DESTINATION BUT YOU CAN COUNT ON US FOR THE FASTEST POSSIBLE RECEIPT: 7-10 WORKING DAYS AFTER THE SHIPPING DATE MAXIMUM.

AS SOON AS YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER.

IF YOU DO NOT RECEIVE THIS EMAIL OR AN UPDATE ON YOUR ORDER WITHIN 7 BUSINESS DAYS OF PLACING YOUR ORDER, PLEASE CONTACT US ON OUR EMAIL CONTACT@NORM-CORE.COM.

TO FACILITATE ANY PROCEDURE, PLEASE INDICATE IN THE SUBJECT OF THIS EMAIL : YOUR NAME AND ORDER NUMBER.

THANK YOU FOR YOUR UNDERSTANDING AND HAVE A GOOD PURCHASE.

WE DELIVER TO METROPOLITAN FRANCE, CORSICA, MONACO AND THE DOM-TOM.

ABROAD WE DELIVER TO THE FOLLOWING COUNTRIES: GERMANY, AUSTRIA, BELGIUM, CANADA, DENMARK, USA, ITALY, LUXEMBOURG, NETHERLANDS, POLAND, PORTUGAL, UNITED KINGDOM AND SWITZERLAND.

METROPOLITAN FRANCE AND MONACO :

• DELIVERY BY RELAY - CHRONOPOST SHOP2SHOP :

4.90€ FOR ALL ORDERS UNDER 100€.

FREE ON ALL ORDERS OVER €100.

• EXPRESS HOME DELIVERY - CHRONOPOST 6 PM :

11€90 FOR ALL ORDERS.

CORSICA :

• DELIVERY BY RELAY - MONDIAL RELAY :

6.90€ FOR ALL ORDERS.

DOM-TOM (GUYANA, GUADELOUPE, MARTINIQUE, RÉUNION, ST BARTH, ST MARTIN, POLYNESIA, MAYOTTE) :

• HOME DELIVERY - POST OFFICE :

27€90 FOR ALL ORDERS.

BELGIUM - LUXEMBOURG :

• DELIVERY BY RELAY - CHRONOPOST SHOP2SHOP :

5.90€ FOR ALL ORDERS.

• EXPRESS HOME DELIVERY - CHRONOPOST :

13€90 FOR ALL ORDERS.

GERMANY - AUSTRIA - SPAIN - ITALY - NETHERLANDS :

• DELIVERY BY RELAY - CHRONOPOST SHOP2SHOP :

7.90€ FOR ALL ORDERS.

• EXPRESS HOME DELIVERY - CHRONOPOST :

14€90 FOR ALL ORDERS.

DENMARK - IRELAND - NETHERLANDS :

• HOME DELIVERY - POST OFFICE :

13€90 FOR ALL ORDERS.

POLAND - UNITED KINGDOM - SWITZERLAND :

• EXPRESS HOME DELIVERY - CHRONOPOST :

16€90 FOR ALL ORDERS.

CANADA & UNITED STATES :

• HOME DELIVERY - POST OFFICE :

19€90 FOR ALL ORDERS.

YOU HAVE 15 DAYS FROM RECEIPT OF YOUR ORDER TO CHANGE YOUR MIND AND RETURN IT TO US FOR A REFUND.

WE ARE NOT OFFERING EXCHANGES AT THIS TIME BUT WE ARE WORKING ON IT.

IN FACT, IF YOU WOULD LIKE AN EXCHANGE FOR ANOTHER SIZE, WE SUGGEST THAT YOU RETURN THE WRONG ONE TO US AND PLACE A NEW ORDER.

TO ENSURE YOU GET A REFUND, HERE IS SOME KEY INFORMATION TO FOLLOW :

• THE ITEMS IN YOUR ORDER MUST BE RETURNED INTACT, IN THEIR ORIGINAL PACKAGING, SHOW NO TRACES OF USE, AND NOT HAVE BEEN WASHED.
• PRINT AND INCLUDE YOUR ORDER FORM IN THE RETURN, INDICATING THE ITEMS RETURNED.

IF YOU DO NOT HAVE THIS VOUCHER IN YOUR POSSESSION, PLEASE WRITE THE ORDER NUMBER ON A PIECE OF PAPER AND INCLUDE IT IN THE RETURN.

ANY NON-COMPLIANT RETURN WILL BE REFUSED, AND THE RETURN WILL BE AT YOUR EXPENSE.

ANY INCOMPLETE RETURN (WITHOUT RETURN FORM OR ORDER NUMBER) WILL BE SUBJECT TO LONGER PROCESSING BY OUR TEAMS.

AS STATED IN OUR GENERAL CONDITIONS OF SALE, RETURNS / EXCHANGES ARE AT YOUR EXPENSE.

PLEASE RESPECT THE RETURN CONDITIONS SPECIFIED JUST ABOVE AND RETURN THE ITEM(S) TO THE FOLLOWING ADDRESS :

NCTX
23 PESSICART AVENUE
06100 NICE
FRANCE

TEL : 0609343690
E-MAIL : CONTACT@NORM-CORE.COM

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND ?

ONCE YOUR RETURNED PACKAGE IS RECEIVED AT OUR LOGISTICS WORKSHOP, WE WILL PROCESS YOUR RETURN WITHIN 24 TO 48 WORKING HOURS.

IF THE LATTER IS VALIDATED, WE WILL SEND YOU AN EMAIL TO CONFIRM YOUR REFUND. IT CAN THEN TAKE UP TO 72 WORKING HOURS TO APPEAR ON YOUR ACCOUNT.

HOW WILL I BE REIMBURSED ?

YOUR REFUND IS AUTOMATICALLY RE-CREDITED TO THE PAYMENT METHOD USED WHEN PLACING YOUR ORDER.